FAQ

1. What is Dallana Fashion?

Dallana Fashion is an online fashion store offering a selection of clothing and fashion products to customers in the United States.

2. Where do you ship?

We currently ship orders within the United States only.

International shipping is not currently available.

3. How much does shipping cost?

We currently offer free standard shipping on eligible orders within the United States.

4. How long does shipping take?

Orders are generally processed within 1–2 business days.

After processing, standard transit time is generally 2–5 business days.

The estimated total delivery timeframe is approximately 3–7 business days.

5. Will I receive tracking information?

Yes. Once your order has been shipped, tracking information will be provided when available.

You can use the tracking number to follow the progress of your shipment through the applicable carrier.

6. Can I change my shipping address after placing an order?

Please contact us as soon as possible if you need to change your shipping address.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

7. Can I cancel my order?

If you need to cancel your order, contact us as soon as possible after placing it.

Because orders may enter processing shortly after purchase, we cannot guarantee cancellation once processing or shipment has begun.

8. What is your return policy?

Eligible items may generally be returned within 30 days of delivery, subject to the conditions in our Return & Refund Policy.

Items should generally be unused, unworn, and in their original condition.

9. How do I request a return?

support@dallanafashion.shop

Please provide your order number, the item you want to return, and the reason for the return.

Please contact us before sending any item back so that we can provide the appropriate return instructions.

10. When will I receive my refund?

After an approved return is received and inspected, an approved refund will be issued to the original payment method.

Please allow up to 5 business days for the refund to be processed after approval. Your bank or payment provider may require additional time for the funds to appear.

11. What if I receive a damaged or incorrect item?

Please contact us as soon as possible at:

support@dallanafashion.shop

Include your order number and clear photographs of the product and packaging. We will review the issue and determine the appropriate resolution.

12. What payment methods do you accept?

Available payment methods may include:

Visa
Mastercard
American Express
Discover
JCB
Apple Pay

Payment options may vary depending on your device, browser, location, and payment provider.

13. Is my payment information secure?

Payment information is processed through secure payment processing services.

We do not intentionally store complete credit or debit card numbers on our own servers.

14. What currency are your prices displayed in?

Unless otherwise stated at checkout, prices are displayed in United States Dollars (USD).

15. What happens if my package is delayed?

Delivery times are estimates and may occasionally be affected by weather, carrier delays, holidays, high shipping volumes, or other circumstances outside our control.

If your package is delayed, please check your tracking information for the latest update.