Refund policy

At Dallana Fashion, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with the policy below.

1. Return Period

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must meet the requirements described below.

2. Return Conditions

Returned items must:

Be requested within 30 days of delivery.
Be unused and unworn.
Be in the same condition in which you received them.
Include the original tags, where applicable.
Include the original packaging, where applicable.
Not show signs of damage, washing, alteration, or excessive use.

Items that do not meet these conditions may not be eligible for a refund.

3. Items That Cannot Be Returned

Certain products may not be eligible for return for hygiene, safety, or other applicable reasons.

If an item is marked as non-returnable on its product page, that item is not eligible for return unless it arrives damaged, defective, or incorrect.

4. How to Request a Return

Before sending an item back, please contact us at:

Email: support@dallanafashion.shop

Please include:

Your full name
Order number
Item(s) you would like to return
Reason for the return
Photos, if the item is damaged, defective, or incorrect

Please do not send an item back without contacting us first. We will provide return instructions when your return request is approved.

5. Return Shipping

Unless an item is defective, damaged, or incorrectly sent, the customer may be responsible for the cost of return shipping.

If the return is due to an error on our part, such as receiving an incorrect or damaged item, please contact us so we can review the issue and determine the appropriate resolution.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

Your order number
A description of the problem
Clear photographs of the item and packaging

After reviewing the information, we may offer a replacement, refund, or another appropriate resolution.

7. Refunds

Once we receive and inspect an approved returned item, we will notify you regarding the status of your refund.

If your return is approved, the refund will be issued to the original payment method used for the purchase.

Please allow up to 7 business days for the refund to be processed after approval. Your bank or payment provider may require additional time before the funds appear in your account.

8. Partial Refunds

A partial refund may be issued if a returned item is received in a condition that does not meet our return requirements, including signs of use, damage, missing parts, or missing original packaging where applicable.

9. Late or Missing Refunds

If you have been notified that your refund has been issued but you have not received it, please:

Check your bank or payment account.
Contact your card issuer or payment provider.
Allow additional processing time if required by your financial institution.

If you still have not received your refund, please contact us at:

support@dallanafashion.shop

10. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing the order.

Because orders may enter processing shortly after purchase, we cannot guarantee that a cancellation will be possible once the order has been processed or shipped.

If the order has already shipped, the standard return process may apply.

11. Exchanges

If you would like to exchange an item, please contact us at support@dallanafashion.shop.

Exchange availability may depend on product availability. If the requested replacement is unavailable, we may provide another appropriate resolution in accordance with this policy.

12. Sale or Promotional Items

Unless otherwise stated on the product page or during checkout, items purchased during a sale or promotion are subject to the same return requirements described in this policy.